Readily available access to your health information, furthering our mission of delivering Quality Care from Neighbors You Trust™
How Do I Get Access to the Ogden Clinic Patient Portal?
We value your privacy and the security of your health information.
To ensure these goals are met we require that your identity be validated either in person at one of our many locations or by telephone.
Ask any member of the front desk staff to have your account enabled for the Ogden Clinic Patient Portal. You will be asked to verify your identity and for a valid email address belonging to you.
Within minutes you will receive an email with a temporary password and a one-time account activation link. You must activate your account within 48 hours of receiving the email.
Once your account is activated and your temporary password has been changed, you can access your health information.
Over the Phone:
Call 801-475-3399 between the hours of 8:00AM-5:00PM Monday-Friday and ask the customer service representative to have your account enabled for the Ogden Clinic Patient Portal. You will be asked to verify your identity and for a valid email address belonging to you.
Within minutes you will receive an email with a temporary password and a one-time account activation link. You must activate your account within 48 hours of receiving the email.
Once your account is activated and your temporary password has been changed, you may access your health information.
What Can I do on the Ogden Clinic Patient Portal?
Review Your Ogden Clinic Lab Results
You will be able to view your lab results once they have been reviewed by and approved for viewing on the Ogden Clinic Patient Portal.
Review, Download, or Print your Personal Health Record
You will be able to view and download portions of your personal health record, including: Your demographics, allergies, test results, and more.
Review, Download, or Print Your Visit Summary
You will be able to view a summary of your recent visits, including your medication list, allergies, demographics, and more.
Request a Medication Refill
You are able to view a list of your current medications and request a refill of them.
Note: Your Medication refill request will be forwarded to your provider's office and will be processed as soon as possible.
Medication refills are not considered a life threatening emergency and may take up to two business days to process.
After two business days, you may check with your specified pharmacy to see if your medication is ready or you may call your provider’s office.
More Information
What If I Need Help with the Ogden Clinic Patient Portal?
If you have difficulty or have questions about the Ogden Clinic Patient Portal please check the individual sections
below to see if your question is answered there.
If not, please feel free to contact our Ogden Clinic Patient Portal support team at 801-475-3399 or via email by
.
Ogden Clinic Patient Portal Account
What if I can't remember my username or password?
Please click the Can’t access your account? link near the sign in area of the Ogden Clinic Patient Portal login page.
After verifying your information you will receive an email with further instructions for resetting your password.
What do I do if my account is locked out?
To keep your health information secure, your account will automatically lock after 5 unsuccessful login attempts. If your
account is locked, please reset your password by clicking the Can’t access your account? link. We recommend using a different password than your previous password.
Please see the What if I can’t remember my username or password? section above for more information.
If you need assistance, please contact the Ogden Clinic Patient Portal support team at 801-475-3399 or via email by
.
Can I create an Ogden Clinic Patient Portal account online?
Can I access my child or other relative’s health information with my Ogden Clinic Patient Portal Account?
No. At this time each individual patient must have their own Ogden Clinic Patient Portal account.
Test Results
Why Can I Not Access Some of My Test Results
Test results are made available on the Ogden Clinic Patient Portal as a convenience to our patients. Test results may not be available on the Ogden Clinic Patient Portal for
many reasons, some of which are included below. In most cases you will be contacted by your provider’s office once test results have been received, regardless of the availability of your test results on the Ogden Clinic Patient Portal. In
all cases, please contact your provider’s office to discuss any questions related to your test results.
Some Reasons Why Test Results May Not Be Available:
The test results have not been received
The test results have not been reviewed by your provider
Your provider has chosen to not make your test results online
Some test results are not able to be made available online
Health Record
Why Can’t I View All of my Health Information
We are only able to make certain portions of your health information available on the Ogden Clinic Patient Portal. Also, your provider may choose to not make some information available on the
Ogden Clinic Patient Portal. If you need access to more information than is currently available, please contact your provider office or contact our Release of Information department.
Some of my Information is Incorrect. How do I have this Corrected?
Please contact our Ogden Clinic Patient Portal support team at 801-475-3399 to discuss potential inaccuracies.
Your provider’s office will process your request within 48 business hours
What if my Medication List is Inaccurate or my Medication is Missing?
Our record of your current medications should be up to date as of your last visit.
If you do note inaccuracies in your list of current medications, we recommend you
contact your provider’s office to discuss the discrepancy with them.
How Can I Check on the Status of my Medication Refill Request?
Your provider’s office will contact you once they have processed your refill request.
What if my Medication List Shows No Refills Remaining?
We want to ensure that the medication you are taking is working effectively and providing the desired result. Therefore, we request that
you contact your provider’s office
to determine the appropriate direction to take—be it to obtain additional refills or to be seen by your provider in the office.
